Returns Policy

We stand behind our products with a comprehensive returns policy. Your satisfaction is our priority.

Our Return Policy Details

We want you to be completely satisfied with your battery purchase. Here's everything you need to know about our returns process.

30-Day Return Window

Returns must be initiated within 30 days of purchase date.

  • Original receipt or proof of purchase required
  • Battery must be in original packaging when possible
  • Return window starts from delivery date

Warranty Coverage

All batteries come with comprehensive warranty protection.

  • 3-year warranty on premium batteries
  • 2-year warranty on standard batteries
  • Covers manufacturing defects and premature failure

Exchange Process

Simple exchange process for defective or incorrect batteries.

  • Free exchange for manufacturing defects
  • Wrong battery supplied - immediate replacement
  • Installation error on our part - free correction

Refund Conditions

Full refunds available under specific conditions.

  • Unused batteries in original condition
  • Cancelled installation appointments
  • Processing time: 5-7 business days

How to Return Your Battery

1

Contact Us

Call us at 0487665872 or use our chat support to initiate your return.

2

Get Authorization

We'll provide you with a return authorization number and instructions.

3

Return to Store

Bring the battery to our store location during business hours for immediate processing and refund.

4

Get Refund

Once inspected and passed inspection, refunds will be authorised immediately.

Non-Returnable Items

Please note that the following items cannot be returned:

  • Batteries that have been installed and used for more than 30 days
  • Batteries damaged due to misuse or negligence
  • Batteries with physical damage not related to manufacturing defects
  • Custom or special order batteries (unless defective)
  • Batteries purchased at clearance or promotional pricing

Questions About Returns?

Our customer service team is here to help with any return questions.

0487665872
batterycentraltgc@gmail.com